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Easy Returns

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Returns policy - VARCOH ®

We hope your experience with your Varcoh order has been delightful. However, we understand that there may be occasions where you wish to return an item to us. Rest assured, we strive to make this process as straightforward as possible for you.

30 Day Returns Policy For Peace Of Mind

We offer a 30-day return policy. Within 30 days of receiving your order from Varcoh, you may notify our Customer Care Team if you wish to return an unsuitable item.

Where the item that you are returning is a compression stocking or compression garment, the product must be in its original packaging, unopened and with security or hygiene seals still intact.

Our Returns Team will inspect the returned product to verify that its hygiene has not been compromised. We prioritize ensuring that all products sold are in pristine, unused, and uncompromised condition.

Before Returning An Item

Before returning any item, please visit our contact page and select the [Return Authorization Number] option under [Problem Type], or contact our customer service team via email at support@varcoh.com. We will provide you with a returns authorization number and full details of how and where to return your item(s).

This return number helps us process your return as quickly as possible. Items returned without a return number may take longer to process.

Duplicate Or Incorrect Item

Our shipping and packaging team is dedicated to ensuring that your orders are delivered accurately and without any errors. However, if you happen to receive duplicate or incorrect items, please contact our customer service team immediately. We will arrange a swift and smooth return process so that you can retrieve the correct items or receive a refund promptly.

How Do I Actually Return My Item(s)?

If you decide to return your purchase, please follow these steps: Firstly, contact our customer service team to obtain a return authorization number as well as detailed information on the return process and address. Once you have reached out to our customer service team, they will provide you with a return authorization number and the return address.

Please ensure to package your items securely and include a note inside the package with your name, contact information, order number (e.g., VS123456), and reason for the return, along with the return authorization number. While original packaging may suffice for returns in most cases, it may not always provide adequate protection. Therefore, please use appropriate packaging to safeguard the items. You are responsible for the safety of the items until they reach us.

Ship the items to the address provided by our customer service team and indicate your return authorization number on the package. Note that the return address may differ from our business address, so be sure to contact us before returning items to obtain the correct return address.

During the return shipping process, you are responsible for the safety of the items. Before we receive the items, please ensure to use a shipping method with tracking and sufficient insurance or damage compensation. Again, please use suitable packaging to protect the items. You are responsible for the safety of the items until they reach us.

A Handy Returns Checklist

Here is a checklist of return instructions to ensure you are fully prepared before returning your item:

1. Contact us to obtain your returns authorization number and the return address.

2. Attach a brief note to your item including the following details:

  • Returns authorization number
  • Name
  • Contact details
  • Order number (e.g., VS123456)
  • Reason for returning the goods

3. Package your item securely to prevent damage.

4. Send the package back with sufficient insurance to the address provided by our customer care team.

5. Retain your proof of posting.

6. Await your refund or exchange.

Items Returned To Us Without a Returns Authorisation Number

Returning items to us without an authorized return authorization number may significantly prolong the processing time for your return. If items are sent to the incorrect return address, additional charges may be incurred to redirect them to the correct return address. These charges may be your responsibility, depending on our discretion. To avoid this situation, please follow our return procedure and obtain a return authorization number and the correct return address.

When will I receive my refund?

Once the goods arrive at our warehouse, we will initiate the processing of your refund. Typically, refunds are issued using the original payment method. Please allow 1 to 2 business days for the refund to reflect in your account. The specific processing time may vary depending on your refund institution or bank.

When will I receive my exchanged order?

Once the returned package has been scanned by the carrier for updates, your replacement order will be automatically processed and shipped from our warehouse.

This policy is subject to change without notice.

Last updated on October 21, 2022.